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Reschedule Policy

 Your appointments are very important to the Salon 209 team members. They are reserved especially for you but we understand sometimes schedule adjustments are necessary, therefore, we respectfully request at least a 24 hour notice for cancellations.  Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and our guests on the waiting list miss the opportunity to receive services.  Our appointments are confirmed 48 hours in advance by text message because we know how easy it is to forget an appointment that you booked months ago.  Since the services are reserved for you personally, if you cancel with less than a 24 hour notice a reschedule fee may apply. Deposits made with online booking may be transferred if the appointment is rescheduled before the 24 hour notice.


Less than 24 hour Changes, Cancellations or No-Shows


We appreciate a 24 hour notice if appointments need to be cancelled or rescheduled.  If you must cancel with less than 24 hour notice you may be asked to pay a "Reschedule Fee" in order to reschedule that service with the service provider.  This is not a deposit for the upcoming service, it is a fee to cover lost time for the cancelled service.  Corrective color appointments will require a deposit of $100, and are forfeited if the 24 hour cancellation policy is not followed. " Reschedule Fee" must be paid before a future reservation can be made.  Deposits made for services booked online will be forfeited if cancelled with less than 24 hours notice.


Late Arrivals


We ask that you arrive 10 minutes before your scheduled appointment time. If you are going to be more than 10 minutes late, please call ahead to let us know.  You may be required to book another day, or the services you are scheduled for may be modified to accommodate the time frame.  Late arrivals (more than 15 minutes) may be asked to reschedule their appointment and may be asked to pay a reschedule fee of $25 to reschedule their next appointment.

We thank you for appreciating the value of your service provider's time.

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